Job Description

**Role:** Account Manager (US-Based)

**Contract:** Full-time Employee (40 hours weekly / 160 hours monthly)

**Business Hours:** Monday to Friday from 9 AM to 5:30 PM EST

**Rate:** $60,000 - $80,000 USD annually (salary range is negotiable based on experience and location)

**Availability to Start:** Immediately

**Benefits:**

* Remote Role (75%)
* Travel to New Jersey Office (25%)
* Paid Time Off 
* Health and Vision

**What You'll Do**

**Client Relationship Management**

* Develop and maintain strong, long-lasting relationships with clients, ensuring a deep understanding of their needs, goals, and challenges. Establish trust and rapport to become a reliable advisor.
* Cultivate relationships with various stakeholders within the client's organization, including both corporate-level contacts and day-to-day operational contacts, to ensure comprehensive support and engagement.
* Oversee the health and status of assigned accounts, ensuring client satisfaction and retention. Ensure timely and effective resolution of client concerns and requests.
* Maintain a strong understanding of products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
* Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing the products to their maximum potential.
* Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
* Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
* Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.

**Strategic Account Planning & Growth**

* Identify high-potential accounts and develop strategies to transition them to strategic accounts, ensuring a focus on long-term growth and partnership.
* Manage and drive growth across multiple client locations, collaborating with clients to develop tailored strategies that align with their business objectives. 
* Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.

**Revenue & Sales Performance**

* Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
* Role Requirement: Meet and exceed revenue targets, expand market share within accounts, and strengthen relationships. 

**What You Should Have**

**Must-haves:**

* At least five years of proven experience managing high-value clients as a Strategic Account Manager, Key Account Manager, or similar role for a Healthcare company.
* Strong ability to build and maintain professional relationships with clients and key stakeholders at multiple levels.
* Demonstrated success in driving account growth and achieving sales targets within the Healthcare, Medical Sales, or Wellness industries. 
* Experience using CRM & VOIP Software (eg: Zoho, Salesforce, HubSpot, etc.).
* Full Proficiency in Microsoft Office Suite or Google Workspace. 
* Excellent verbal and written communication skills, with the ability to negotiate persuasively. 
* Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
* Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
* Designated Office Space in your home. 
* Willingness to travel 25% of the time to the headquarters in New Jersey.

**Nice-to-haves:**

* Bachelor's Degree in Business Administration, Marketing, Sales, or a related field. 
* Experience in a SaaS, Tech, or B2B sales environment.
* Experience with data analysis and reporting tools.
* Background in consultative sales or business development.

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