Job Description

Ecommerce Web Merchandising Coordinator, Pandora NAM

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Ecommerce Web Merchandising Coordinator is primarily responsible for supporting the Ecommerce Trading & Merchandising team in executing site merchandising, optimizations, operations and UAT strategies across both US and Canadian websites. The role reports to the Manager, Ecommerce Trading & Web Merchandising however will support the entire Ecommerce team for both the US and Canada sites.

This role is key to ensuring new features and functionality are fully tested prior to going live on websites and will be a key resource in ensuring that features launch successfully

Your Role as an Ecommerce Web Merchandising Coordinator:

• Partner with Trading & Web Merchandising Specialists to execute day to day website merchandising tasks on both US and Canadian websites that include:
  • Item setup, categorization, QA, optimization and troubleshooting
  • Assist in merchandising category, collection and content pages to drive conversion
  • Execute regular Salesforce Commerce Cloud Business Manager/SFRA and Digital River maintenance tasks including URL redirects, product and taxonomy cleanup and onsite search maintenance
  • Perform regular maintenance and QA of product URLs, PDPs, PLPs and content pages
  • Act as website quality control testing new website features and raising JIRA tickets for fixes and improvements, work in conjunction with the Testing and Analytics teams to ensure proper resolution.
  • Fully test website promotions prior to going live, raising tickets as needed to ensure an optimized and frictionless shopping experience for customers
  • Place/track/return live test orders as required
  • Implement/update SEO content as directed
  • Execute content updates in Salesforce Service Cloud and Content Management System as directed
• Drive flawless execution around site merchandising with high accuracy and meeting all timeline deliveries
• Speed up cold start for new item launches
• Improve on-site search results on the website

Craft your career with us if you have :

• Minimum 1 year experience working in Salesforce Commerce Cloud/SFCC/SFRA Business Manager
• Experience with HTML, CSS and XML
• Proficient in Digital River, Photoshop, JIRA, Adobe Analytics, Microsoft Excel
• Salesforce Commerce Cloud (SFCC/SFRA) Business Manager experience required
• JIRA ticketing system experience preferred
• Basic HTML, CSS and XML knowledge preferred
• Extremely well organized and able to manage multiple tasks, priorities and stakeholders with ease
• Excellent attention to detail and quality of work
• Must be able to thrive in a deadline-driven, rapidly changing environment
• Pro-active and results orientated
• Self-motivated, analytical and structured approach to your tasks
• Quick learner and adapt to a professional and high-performance work environment
• Ambitious and looking to grow and fill in the white space within a company

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

New York City Salary: $80,000 – $95,000 commensurate on experience

About Pandora: 

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.   

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.

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