Job Description

ROLE OVERVIEW: Event Security Officers (ESOs) at SAM provide customer service and security by implementing security policies and procedures related to the protection of the collection, the facilities, and staff and visitors by in-person monitoring of museum activities, including but not limited to programming, fundraising events, and venue experiences across all sites.

FSLA STATUS : Non-Exempt
REPORTS TO : Security Supervisor
COMPENSATION : $24.18 / hour
WORKING SCHEDULE: We are looking to hire multiple part-time ESOs, with the option to work anywhere from 10-20 hours per week. Hours are variable depending on event needs. Must be available some evenings, sometimes as late as midnight. Schedules are set 3 weeks in advance of dates worked.
BARGAINING UNIT : This position is governed by a collective bargaining agreement between the Seattle Art Museum and the SAM Visitors Services Officers union. For employees hired into the bargaining unit following 12/21/2024, SAM VSO union membership is required. The membership dues rate is 1.95% of gross pay per paycheck.
BENEFITS : Part Time Variable SAM Staff can participate in SAM’s 403b retirement plan, and begin receiving a guaranteed 3% employer contribution following 1 year & 1,000 hours worked. PTV Staff have access to paid time off for vacation, sick leave, bereavement leave, and jury duty per accrual and pro-rated schedules. SAM observes 12 holidays each year, and offers PTV Staff 1 paid floating holiday of their choice. PTV Staff also receive a Patron level membership to SAM, and a Tier III membership to the American Alliance of Museums, as well as access to an onsite fitness facility, SAM’s museum library, a no-cost Employee Assistance Program resource, a 20% discount at the SAM Museum Shop and a 15% discount at SAM’s MARKET cafe, and 8 Home Free Guarantee cab rides home per year.

ESSENTIAL FUNCTIONS:

• Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and queues by continuously patrolling or posting these areas
• Regulate and control access to private spaces
• Observe on-display collection for changes or inappropriate touches of any kind, reporting all incidents to Security Supervisor
• Report any building conditions requiring attention to Security Supervisor
• Cooperate with Visitor Experience, Membership, Volunteers, and Venue Experience to learn and convey Museum information to enhance and support visitor experience
• Ensure patrons and vendors are following Museum policies and procedure
• Maintain working knowledge of current policies, procedures, guidelines, processes and security system
• Escort contracted workers and vendors through restricted access spaces
• Ensure non-museum workers stay within designated workspaces and provide access through locked doors
• Report incidents, notable events, and respond to calls for emergency assistance
• Complete written incident reports (IRs) detailing incidents, art touches, damage, and building and facilities maintenance issues
• Provide superior customer service, proactively prevent situations from escalating un-necessarily, de-escalate situations, and mentor/train staff on utilizing de-escalation techniques
• Build and maintain cooperative, respectful and professional relationships across the organization, including with visitors, staff, volunteers, and vendors
• Participate in creating a welcoming, inclusive and accessible environment for all
• Participate in training programs for emergency situations, such as and earthquake evacuation, active shooter preparedness
• Participate in regular emergency drills, First Aid/CPR/AED training, and de-escalation training

WE'RE LOOKING FOR :

• High school graduate or GED
• Demonstrated customer service skills
• Reliable attendance and punctuality
• Strong interpersonal skills, ability to communicate and interact and to work effectively with a wide range of constituencies in a diverse community
• Ability to utilize, operate, and monitor a radio
• Excellent observation skills and an ability to remain alert and attentive
• Ability to prepare clear, detailed, and accurate written reports
• Use independent judgment and discretion to make immediate decisions related to enforcement of regulations by carrying out established policies and procedures for the security and safety of people, the collection, and the facility in a calm, professional, and tactful manner
• Must be able to work in potentially crowded and noisy environments
• Capacity to work in a fast paced, multitasked environment and the ability to be receptive to changing priorities
• Must have the ability to self-manage assigned tasks
• Remain calm in challenging circumstances
• Demonstrated ability to establish and maintain effective relationships with colleagues
• Represent the Museum with a high level of integrity and professionalism
• Proficiency in Microsoft Outlook
• Ability to pass and maintain Security Background Check clearance
• Adherence to policies and procedures outlined in Collective Bargaining Agreement
• Must have evening and weekend availability
• Adhere to and adopt museum policies in a positive and professional manner

WORKING CONDITIONS:

Exposure : Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. May have contact with hostile or abusive members of the public. Work during events may have higher noise levels.

PHYSICAL ACTIVITIES REQUIRED FOR ESSENTIAL FUNCTIONS:

Stationary Work : Approximately 5% of time is spent stationary while working at a desk. Balance of time (approximately 95%) is spent moving around the work area. Occasional extended periods of standing may be required. Must be able to ascend/descend stairs in high-rise building
Communication : Clear and effective verbal and written communication in English with the public and co-workers is necessary.
Vision : Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work : Ability to effectively and regularly operate a computer, keyboard, telephone, and radio.

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Celebrating difference . At Seattle Art Museum, our members, visitors, and local community come from all walks of life, and so do our employees, volunteers, and interns. The plurality of our identities and experiences strengthens our mission: connecting art to life. Our mission and vision call us to be responsive to a multitude of cultural contexts and lived experiences, and as such, our Strategic Plan directly addresses the role art plays in empowering and elevating social justice movements, and promoting structural change to further equity in our society. SAM is particularly dedicated to racial equity in the workplace, because we know that people of color are the most impacted when it comes to both historical and present inequities. We know that equity is not a single fixed destination, it’s ongoing reckoning. As SAM continually strives to be a more inclusive and equitable workplace, we are particularly interested in engaging with those who have been historically underrepresented in the museum field. We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we celebrate difference.

SAM is an equal opportunity employer . We are an equal opportunity employer, and consider qualified applicants for employment without regard to race, color, creed, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, sensory, physical, or mental disability, genetic information, military or veteran status, gender identity or expression, sexual orientation, citizenship or immigration status, or other applicable legally protected characteristic. If you need assistance applying for a role due to a disability or additional need, please let us know at [email protected]. The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of the role. If you need an accommodation during the application or interview process, please contact [email protected]. For candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.

We encourage you to apply . We are dedicated to building a diverse workplace, and a sense of belonging for each and every employee, because we know our organization is at its best when we include, celebrate and embrace difference. We encourage you to submit an application, even if your experience doesn’t feel like a 100% match with the position. We know applying for a job can be intimidating, and research tells us that womxn and folks of color are less likely to apply if they don't see themselves meeting or exceeding every single qualification listed. We encourage you to apply, even if you feel unsure about whether you meet every requirement in this job post. You could very well be a great fit for this role or others.

Requirements for employment. In order to be employed by the Seattle Art Museum, you must reside in the state of Washington. Employment at SAM is contingent upon successful clearing and maintenance of clearance in both a federal and state criminal background check.

Want to learn more? If you haven't already, check out our Careers page for more on working at SAM.

Though we'd love to be able to reply to every question that crosses our desk, due to the high volume of applications we receive, our HR team is unfortunately unable to offer a response to inquiries requesting search status updates, inquiries about hiring timeline, or requests to be put in touch with directly with the Hiring Team. If your experiences and capabilities are well suited to an open role, our Recruiter or the Hiring Manager will reach out directly to schedule an interview. Thanks for your understanding!

Job Tags

Holiday work, Part time, Local area, Immediate start, Outdoor, Night shift, Weekend work, Afternoon shift,

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