At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.
Position Overview:
The Inbound Call Center Agent at Next Coms Talk will handle customer inquiries, provide technical support, and manage issue resolution for diverse clients. The role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure client satisfaction.
Key Responsibilities:
Respond to inbound calls and emails.
Address customer inquiries and concerns.
Escalate issues to relevant departments when necessary.
Maintain customer records and data accuracy.
High school diploma or equivalent; further education is a plus.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Benefits:
Health, dental, and vision insurance
401(k) matching
Paid time off
Professional development opportunities
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