Inbound Call Center Agent Job at Next Coms Talk, Austin, TX

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  • Next Coms Talk
  • Austin, TX

Job Description

Welcome to Next Coms Talk


At Next Coms Talk, we specialize in delivering bespoke communication solutions tailored to your unique needs. As a premier call centre, we pride ourselves on offering personalized and high-quality service that goes beyond the standard.

Position Overview:

The Inbound Call Center Agent at Next Coms Talk will handle customer inquiries, provide technical support, and manage issue resolution for diverse clients. The role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure client satisfaction.

Key Responsibilities:

  • Respond to inbound calls and emails.

  • Address customer inquiries and concerns.

  • Escalate issues to relevant departments when necessary.

  • Maintain customer records and data accuracy.

Requirements

  • High school diploma or equivalent; further education is a plus.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to multitask and manage time effectively.

Benefits:

  • Health, dental, and vision insurance

  • 401(k) matching

  • Paid time off

  • Professional development opportunities

Job Tags

Permanent employment, Full time,

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