Job Description

A24 is looking for an IT Associate to join our growing IT team. This person will act as the first line of support contact for A24 employees, providing technical support to ensure minimal disruptions to workflow. 1-2 years of onsite experience supporting end-user help desk and IT infrastructure. This role will be based in our NYC office.

Initial Responsibilities

• Lead dispatch of A24’s Help Desk including answering & resolving tickets, and escalating to appropriate resources as necessary
• Deliver front-end support for employee devices and company systems: Macs, PCs, VoIP office phones, mobile device management, copy/printers, and organizational apps and software
• Create, document, and update processes to resolve user issues and to prevent recurring problems
• Maintain ownership over IT spaces, like the MDF and IDFs, ensuring that they are decluttered and organized for daily use 
• Manage company hardware and software inventory assets in the NY office, including developing and revising systems and processes as needed
• Set up employee hardware and onboard new hires to our various software applications
• Liaise with technology vendors and consultants servicing the NY office
• Assist with IT project management-related tasks as assigned
• Work cross-departmentally to promote innovative solutions, explore new technologies, and offer enhancements to existing systems and platforms
• Primarily an onsite role with limited work-from-home opportunities

Qualifications

• 1-2 years of experience supporting end-user help desk and IT infrastructure, both in-person and remote
• Excellent customer service, interpersonal skills, telephone etiquette, time management, problem-solving skills, and attention to detail
• Comfortable managing multiple ongoing tasks and working independently to drive those tasks to completion 
• Ability to create concise technical documentation of systems and processes
• Experience with software licensing and account management
• Working knowledge of computer networks and cybersecurity principles
• Confident demeanor in a fast-paced environment
• Humble, diligent, and resourceful

We are looking for diverse perspectives. A24 is an Equal Opportunity Employer and encourages applications from all kinds of candidates.

Our target hourly range for this role is between $23 and $26. We do not use formal job titles internally and similarly named positions may have different compensation levels. Actual starting salary within the range will depend on various considerations, including: work experience, skills, specializations, and training. This role is also eligible for an annual performance bonus, including both cash and equity components, competitive healthcare, as well as other employee benefits.

A24 is an award-winning global entertainment company producing and distributing film, television, documentaries, music, publishing and consumer products. Founded in New York in 2012, A24 has built a premium library of over 150 films and 50 TV series, and garnered critical acclaim and commercial success receiving over 18 Oscars, 14 Golden Globes and 18 Emmys. With award-winning films such as Moonlight, Everything Everywhere All At Once, and Uncut Gems, as well as television series like Euphoria, Beef, The Sympathizer, and Ramy, A24 has built a passionate fanbase and launched complementary businesses like 2AM, Half Magic, and the Cherry Lane Theatre. Upcoming projects from the studio include The Smashing Machine starring Dwayne “The Rock” Johnson and Emily Blunt, We Live in Time starring Florence Pugh and Andrew Garfield, Heretic starring Hugh Grant, Babygirl starring Nicole Kidman and Harris Dickinson, Eddington starring Joaquin Phoenix, Pedro Pascal, Emma Stone, and more.

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