IT Help Desk Technician Job at N2Net, Cleveland, OH

N0V4T0huZUtiTTFzTitQUUd0Y1doSndYclE9PQ==
  • N2Net
  • Cleveland, OH

Job Description

Job brief:

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them.

An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects.

Responsibilities:

  • Serve as a technician for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems
  • Determine the best solution based on the issue and details provided by clients
  • Walk the client through the problem-solving process and confirm the problem is resolved
  • Direct unresolved issues to other team members experienced in the issue
  • Provide accurate information on IT products and services
  • Record events, problems, and their resolution in our Connectwise ticketing system in real-time
  • Follow-up and update client status and information
  • Pass on any feedback or suggestions by clients to the appropriate internal team members
  • Identify and suggest possible improvements in procedures and processes

Requirements

  • Proven experience with technology in a client support role
  • Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve technical issues
  • Excellent communication skills
  • Customer-oriented and client-focused.

Job Tags

Full time, Remote job,

Similar Jobs

Plato's Closet

Retail Sales Associate Job at Plato's Closet

 ...Join Our Team as a Sales Associate at Plato's Closet! Do you enjoy customer service, making people smile, dealing with clothing, and working in a fast-paced and energetic environment? If so, you could be a great fit for our Sales Associate position at Plato's Closet! At... 

Red Bull

2025 Internship, Summer - Creative Video Job at Red Bull

 ...The New York Red Bulls are one of 30 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Sports Illustrated Stadium (SIS) in Harrison, New Jersey. The... 

Gulfstream

Senior NDT Technician for Production Job at Gulfstream

 ...Position Position Title: Senior NDT Technician for Production Date: Jul 11, 2025 Location: Savannah, GA, US Company: Gulfstream Aerospace Corporation Senior NDT Technician for Production in GAC Savannah Unique Skills: Overall Job... 

A & Associates

TX-Medical Waste Technician Job at A & Associates

Job description ENVIRONMENTAL TECHNICIAN INTRODUCTION A & Associates is a reputable staffing agency with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States...

Bestlogic Staffing

Media Sales & Sponsorship Intern (Remote/Fall 2026) Job at Bestlogic Staffing

 ...Media Sales & Sponsorship Internship at PassionateSoccerCoach.com PassionateSoccerCoach...  ...for the role of Sponsorship Sales Intern. This dynamic opportunity invites you to...  ...Excel & PowerPoint, and familiarity with social media platforms Strong written, verbal...