Job Description

If you have that unique blend of technical know-how and fantastic customer service abilities, we’d love to connect with you! We’re searching for someone to help resolve Service Desk tickets, serve as a technical resource for both our clients and internal team, and support our commitment to delivering exceptional customer service.

The perfect candidate will not only react promptly to client inquiries but also look for proactive ways to enhance the client experience.

Please note, this is an on-site position based in Midland, TX.

Requirements

Your Experience and Qualities Needed:

• Critical thinking & troubleshooting skills - puzzle solving
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• A demonstrated history of pursuing learning objectives independently
• The ability to effectively manage client expectations around service delivery
• Customer service skills
• Goal oriented
• An empathetic person who has the ability to understand the perspective of our client’s users
• Great communication skills

Additional Certifications and Qualities We’d Love to See:

• MS900
• AZ900
• CompTIA A+
• 2-4 years of IT Triage / Help Desk experience
• Knowledge of infrastructure hardware, networks & firewalls (VLANs, VPNs, VMWare ESXi, DNS Filtering, etc).
• High level ticket management
• Managed Service Provider (MSP) experience is a huge plus!

Benefits

CTSI offers a rich benefit package including the following:

• Health Care Plan (Medical, Dental & Vision)
• Flex Spending Account
• 401k Matching
• Life Insurance
• Paid Time Off (Vacation, Sick, & 8 Paid Holidays)
• Training & Development
• Wellness Resources
• Financial Training Reimbursement
• Cell Phone Reimbursement
• Paid Certifications
• Performance Based Incentive Program
• Family-first mentality. (We believe family comes first. We want you to have a life outside of work & we understand that family time doesn’t just happen on the weekends.)

CTSI provides a fast, energetic work environment for those seeking technology careers. We’re a top technology services provider in the Permian Basin and all of West Texas with a solid national reputation. But more than that, we’re a tight-knit group of professionals who work collaboratively to provide the highest possible levels of customer service and support.

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