Job Description

Manager, Client Partnerships Telesales Location Remote :

Manager, Client Partnerships

Position Overview:

The Manager of Client Partnerships is responsible for leading a team of dedicated Client Partnership Executive's and is pivotal in ensuring the team provides excellent customer service, consistent communication, and effective coordination with Bloom's telesales clients and internal teams.

We are looking for an exceptional individual who can:

• Lead, coach, and mentor a team of Client Partnership Executives who support telesales

clients.

• Partner with the VP, Client Partnerships to develop client engagement strategies to ensure

client satisfaction, retain and grow existing clients.

• Oversee the execution of account plans and manage client lifecycles from onboarding

through renewal.

• Collaborate with call center operations leadership to align client goals with campaign

performance and enrollment targets.

• Analyze performance metrics (e.g., close rates, client retention, service quality) and drive

continuous improvement initiatives in partnership with call center operations leadership.

• Function as the primary escalation point for key accounts and ensure prompt resolution of

issues.

• Identify opportunities to upsell or cross-sell additional insurance products and services

based on client needs in partnership with Client Partnership Executives.

• Ensure compliance with regulatory standards (e.g., CMS, HIPAA) in all client interactions

and processes.

• Facilitate training and support for Client Partnership Executives on telesales product

offerings, general healthcare knowledge (i.e., compliance and regulations), and communication best practices.

• Provide regular reporting and insights to leadership on client health, revenue performance,

and team productivity.

• Communicate ongoing client status (written or via presentation) and challenges to

company leadership team, as needed.

• Prepare and deliver presentations to internal stakeholders and Bloom clients.
• Plan and execute ongoing team development and goal setting, departmentally and

individually, to ensure departmental evolution and optimization.

• Perform additional duties as assigned.

Qualifications:

• Bachelor's degree in Business, Healthcare Administration or related degree or four (4) years

of experience in lieu of degree, required.

• 5+ years of experience in account management or client services, required.
• 2+ years of leadership experience required.
• Medicare/Medicaid knowledge and experience, preferred.
• Active health insurance license, a plus.
• Experience working with call center operations or broker networks, preferred.

Required Skills and Abilities

• Proven ability to lead teams, manage performance, and deliver results in a metric-driven

environment.

• Exceptional communication, problem-solving, and interpersonal skills.
• Proficiency with CRM tools (e.g., Salesforce), telesales platforms, and reporting

dashboards.

• Ability to adapt in a fast-paced, compliance-heavy industry.
• Proficiency using MS Office programs (Excel, Word, PowerPoint).
• Strong client relationship-building capabilities.
• Strategic thinking with a focus on long-term client satisfaction.
• Ability to collaborate with internal teams and external stakeholders.
• Highly organized with considerable multi-tasking and prioritization abilities.

Travel Requirements

• Up to 10% of the time

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice - because at Bloom, the real you belongs here.

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference. 2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team. 3. Do What's Right: Adhere to high ethical standards, acting with integrity to do what's right for partners, customers, and colleagues. 4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development. 5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.

Requirements: Avoid Recruitment Fraud Bloom corresponds with candidates via several communication channels including our secure online application portal. We may also correspond with candidates using email, phone call, or text message. We interview all candidates via phone and/or Microsoft Teams. At least one interview will always precede an offer of employment. We do not send offers of employment to candidates without prior communication. Bloom does not request confidential banking information, such as checking or savings account numbers and routing numbers, prior to an offer of employment. We will never contact a candidate or potential candidate via email, text message, social media message, Venmo, or another digital payment service to send or request money. In addition, Bloom does not ask for personal-banking access credentials, such as usernames, PIN numbers, or passwords. We urge all candidates to avoid recruitment fraud by ensuring any and all information you provide to our company is supplied via our secure online application portal. If you are unsure whether or not you are operating on our secure platform or uncertain as to whether or not a communication you've received has come from Bloom, please reach out to [email protected].

Job Tags

Full time, Remote job,

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