Job Description

Promotes and sells all products and services within the Spectrum portfolio to existing and new customers. Actively and consistently supports all efforts to simplify and enhance the customer experience. Ensures a thriving culture of customer care exists at each store location.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Consistently meets or exceeds sales, customer service and operational expectations in their store location as communicated by store management.

Demonstrates proficiency in identifying opportunities to generate sales and create the ideal customer experience.

Consistently delivers solutions by providing support and education on all Spectrum products and services.

Skillfully retains customers through positive customer relationship building, diffuses customer situations by utilizing effective listening skills and probing techniques and identifies reasons for disconnects and overcomes objections.

Identifies ways to save and re-sell the value of our products and services by properly aligning our product features, benefits and price with the needs of our customers and effectively transitions to upgrading the customer with additional products and services.

Maintains effective knowledge of the Spectrum Store Customer Experience (SSCE), all Spectrum products, pricing plans, promotions, service features and visual standards as well as those of our competitors.

Exhibits subject matter expertise in utilizing all store wireless and cable technologies and systems, including queueing and billing.

Minimizes and eliminates product losses to the company.

Maintains store appearance and provides a consistently professional and welcoming atmosphere for customers.

Delivers a clean, organized and fully operational retail experience for all customers and employees.

Communicates effectively with other departments following established protocols.

Consistently demonstrates adherence to all the Company policies and procedures and lives the Spectrum mission and core values, while maintaining the confidentiality of customer and business data at all times.

Responds to and resolves complex customer issues according to established Company policies and escalates to Store management as necessary.

Provides management with frequent updates on key events in their store location.

Actively participates in company and department on-line or in-person training programs and demonstrates the associated skills and competencies.

Performs other duties as requested by management.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Familiarity with working in a goal- and incentive-based work environment

Works well in a fast-paced team environment

Demonstrated proficiency of cash handling procedures

Accurately handle payment transactions

Ability to communicate with employees and customers in person, on the phone, and by written communication in a clear, straightforward and professional manner

Ability to build partnerships within all areas of the organization by exhibiting highly effective interpersonal skills

Ability to prioritize, organize, manage multiple tasks and handle change effectively

Possess a self-motivated, competitive spirit and desire to exceed sales goals

Carry a positive and professional demeanor

Detail-oriented and a good problem solver

High comfort level with personal technology, such as mobile devices and personal video platforms

Knowledge and ability to use computer and software applications

Basic math skills

Required Education

High School Diploma or equivalent

Required Related Work Experience and Number of Years

Sales/Customer Service experience - 1+

Preferred Skills/Abilities and Knowledge

Background as a sales professional in a destination shopping environment

Knowledge of latest technology and devices

Bilingual requirements as needed

Preferred Related Work Experience and Number of Years

Sales/Customer Service experience - 3-5

Telecommunications/wireless experience - 1-3

Experience working inside a destination-style shopping environment - 1+

WORKING CONDITIONS

Retail environment

Exposure to moderate noise level

Ability to work a flexible work schedule which may include evenings, weekends, holidays and overtime

Regular attendance is essential to this position

Travel to multiple work locations as needed

Handle a physically demanding job, lifting up to 35 lbs.

Ability to stand for prolonged periods of time

Required to adhere to Charter's professional appearance and dress code policy

SRL223 2025-53325 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $18.00 and $24.60 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $7,020 .

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Holiday work, Part time, Work experience placement, Local area, Flexible hours, Afternoon shift,

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