Job Description

JOB SUMMARY: To plan, direct, coordinate, train and supervise Goodwill Security Officers, operations, and prepare work schedules. The Supervisor will primarily work 2nd/3rd shifts during the hours between 10pm-6am.

Direct Reports: Security Officers

Hours: 10:00am - 6:00pm

Schedule: Monday - Tuesday Off

Pay: $18.00 per hour 

ESSENTIAL JOB FUNCTIONS:

· Punctual and dependable attendance.

· Maintain a positive customer service attitude while interacting with clients, employees, customers, and visitors.

· Will fill in for Security Management and Security Officers as needed.

· Supervise security officers at ten or more contract sites.

· Manage, request, and maintain all supplies and equipment.

· Plan, assign, and evaluate the work performance of security personnel.

· Coordinate with Security Manager to train employees, monitor/approve timecards, manage safety, and staff accountability expectations.

· Become proficient in CCTV operations and train all site security officers.

· Conducts random inspections on Officers to ensure appearance standards and conduct are meeting requirements.

· Coach all officers on the Elements of Proof regarding shoplifting.

· Perform a broad range of supervisory responsibilities over others.

· Interpret customer needs and provide solutions while conforming to industry and Oklahoma CLEET standards.

· Produce written documents with clearly organized thoughts using proper sentence construction, punctuation, and grammar.

· Work continually with the Security Manager and Assistant Manager to ensure compliance with stated mission, goals, regulations, and guidelines.

· Communicate with Security Manager and Assistant Manager, customers, clients, and the public.

· Prepare and administer schedules for all security officers.

· Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and

safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

· Administer First Aid and CPR if required.

ADDITIONAL RESPONSIBILITIES:

· Perform other duties and projects as required by management.

QUALIFICATIONS:

· High school diploma or GED, preferred.

· Valid CLEET Phase I and II certifications issued by the State of Oklahoma, required.

· 2 years supervision and management experience preferred.

· 3 years of experience CLEET, law enforcement, or military service, preferred.

· Must be 21 years old.

· Valid Oklahoma Driver’s License and Car Insurance verification required.

· Must pass OSBI/DOC background check.

· Must pass MVR check and maintain good driving record.

· Ability to speak, read, and write the English language.

· Reliable transportation and means of communication required.

CORE COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following:

· Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

· Dependability: Punctual, reliable, trustworthy, and consistent in performance and behavior.

· Ownership: Proactive, accountable and committed to continuous improvement in products and services.

· Interpersonal Skills: Effectively communicates, interacts and works with others.

· Customer Focus: Meets the expectations of internal and external customers; gets firsthand customer information and uses it for improvement in services; establishes and maintains effective relationships with customers and gains their trust and respect.

· Commitment to our mission and Lives the Values

KNOWLEDGE, SKILLS, AND ABILITIES:

· High level of attention to detail.

· Excellent verbal and written communication skills.

· Strong organizational skills and the ability to work on several projects at once.

· Strong sense of internal and external customer service.

· Strong time management skills and demonstrate adherence to timelines and schedules.

· Good interpersonal skills: able to work well with a wide range of people.

· General knowledge of Oklahoma law.

· Ability to complete and maintain:

· CPR and First Aid certifications

· Ability to observe or monitor objects or work activity to determine compliance with operating or safety standards.

· Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

PHYSICAL REQUIRMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

· This work is physical and requires the following activities: Standing, walking, stooping, and bending for long periods of time (approximately 8 hours a day); good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.

· Good physical, mental and emotional health.

· Ability to lift/carry 35 pounds, or more with assistance.

· Ability to stay awake, no music/cell phone utilization.

· Employees are required to operate a computer and CCTV equipment.

WORK ENVIRONMENT:

· Work in a climate-controlled environment most of the time. When filling in for security officer vacancies, works in all weather conditions such as rain, snow, sleet, heat and cold.

· Must be able to work flexible hours which may require various security posts including nights, weekends, and holidays.

· Low-moderate noise level.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

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