Job Description

Operations Business Analyst 2 

Non-Union Position
Business Systems Staff; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents. 
Regular FT 
Posting # 5255

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

 

The Role:

Operations Business Analysts independently lead workstream responsibilities reliably with minimal direction or instruction. Analysts are self-motivated to learn the capabilities of systems, and the processes performed by business partners. Level 2 Business Analysts routinely demonstrate advanced diagnostic troubleshooting capabilities combined with professional collaboration with business partners.

Day to Day:

• Collaborative working relationship with business partners including IT/S, Operations leadership, Project Management Office (PMO) to ensure deliverable completeness in alignment with user needs and business process requirements. 
• Advanced diagnostics of application/systems and issues troubleshooting. 
• Configure systems, test during release cycles to ensure development and configuration changes are accurate to business needs and provide post-production validation.
• Knowledgeable and experienced in mobile applications for field workorder completion.
• Provides direct routine support and assistance to end users of information systems; supports users with both process and technical issue resolution.
• Develops, maintains, and evolves end-user training materials and system configuration documentation. 
• Develop training courses for classroom and informal training communications as to educate end users on processes, tools, and applications.
• Organizes and conducts periodic mobile user group meetings.
• Maintains an ongoing dialogue with the workstream partners; proactively identify, analyze and research end-user issues surrounding use of NWN’s information systems, and monitors a prioritized list of the outstanding issues to ensure user stories are refreshed.
• Partner with IT/S technical team members to troubleshoot issues and design solutions. 
• Monitor systems to ensure system performance; take proactive steps to mitigate issues.
• Elicits requirements through interviews, workshops, surveys, site visits.
• Document analysis, business process descriptions, user stories, competitive product analysis, to ensure that requirement statements are complete, traceable, feasible, and verifiable.
• Performs user acceptance testing and production validations for both processes and application functionality; develops test plans and performs and/or coordinates end-user testing of new releases and patches.
• Serves as change management team member; coordinates and communicates changes as necessary with users.
• Communicate with workstream leads, technical staff, external user groups, consultants and other departments as needed to ensure priorities are understood.
• Ensures that end users are using applications effectively/appropriately.
• Maintains a high level of understanding of user processes; routinely communicates and coordinates with field training personnel, supervisors and managers to identify and integrate process changes and improvements.
• Supports Company’s commitment to a culture of safe work practices.
• Other duties as assigned.

Come on your first day with:

• A highly collaborative team player with a proven track record of success in team environments. Possesses excellent communication, active listening, and problem-solving skills to effectively contribute to team objectives.
• Bachelor’s degree with a major in business or an equivalent combination of education and field technical experience resulting in general systems skills.
• Requires a minimum of 3-5 years of experience in Operations, information systems, and/or mobile systems user experience.
• Advanced communications skills in written, verbal, and presentation capabilities; including the ability to explain technological concepts to a non-technical audience.
• The ability to interface with end users with credibility, to understand, capture and translate business requirements to user stories.
• Experience in the use of maintenance table activity to modify data within system applications.
• Proven ability to organize/prioritize workload effectively and manage conflicting priorities.
• Strong problem-solving and analytical skills; capable of understanding advanced business processes.
• Must have the ability to take initiative and be assertive in a professional environment.
• Demonstrated ability to learn very quickly and adapt to any situation that might arise. 
• Proven ability to function in a highly cohesive team environment to achieve department goals and to act independently to accomplish responsibilities.
• Demonstrated ability to interact with employees at all organizational levels, including the ability to work in partnership with departmental and process managers in a bargaining unit environment. 
• Requires knowledge of and commitment to maintain application expertise and thorough knowledge of application functionality.
• Demonstrated ability to train personnel on system use and functionality; develop training programs; create and prepare training materials; provide both entry level and system upgrade training for users.
• Provide some off-hours support for testing, training, or post release product validation.
• Requires travel to the various Resource Centers. 
• Possess/maintain a valid Oregon/Washington driver’s license and a satisfactory driving record. 

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Up to 23 Vacation Days 
• 80 Hours of Sick Time 
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements 
• 3 weeks paid parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service 
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $79,500.00 - $109,100.00 per year, depending on qualifications

Annual Target Incentive: Level 2 ,  9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  5/8/25

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. 

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at [email protected] or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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